Terms & Conditions

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Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

http://www.floorcarespecialists.co.uk/ is a site operated by Bailey’s Floor Care. Our registered office is: 34 Hill Lane Close, Markfield Industrial Estate, Markfield, Leicestershire, LE67 9PY

Accessing our site:

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

  • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  • You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  • Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits or contracts;
  4. loss of anticipated savings;
  5. loss of data;
  6. loss of goodwill;
  7. wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us via our contact page.

Thank you for visiting our site.




1.1 In these Terms of Business the following definitions apply:
“The Company” – means Bailey’s Floor Care.
“Technician” means the individual (or sub-contractor) carrying out the service(s) on behalf of the Company.
“Client” means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom service(s) are supplied by the Company.
“Service(s)” means the work carried out by the Company’s operatives.
“Appointment” means the visit made by Bailey’s Floor Care staff member(s) to the Client’s home or business address by a technician in order to carry out the service(s).
1.2 Unless the context necessitates otherwise, reference to a singular person include the plural and references to the masculine include the feminine and vice versa.
1.3 The headings contained in these Terms are for convenience only and do not affect their interpretation.


2.1 These Terms and Conditions constitute a contractual legal agreement between the Company and the Client.
2.2 Unless it has been confirmed in writing by an owner of the Company, the Terms and Conditions given here are to prevail over any other terms of business or conditions of purchase proposed by the Client.
2.3 No variation or alteration of these Terms and Conditions shall be accepted as valid unless confirmed in writing by the owner(s) of the Company.


3.1 The Company will provide a written confirmation for any service(s) requested by the client by email or/and by post. Quotations are valid for 30 days.
3.2 The Company reserves the right to amend the initial quotation provided by its representative, should the client’s originally stated requirements change.
3.3 The Client understands that any additional work carried out at their request whilst the technician is carrying out the service(s) is fully chargeable and will be invoiced accordingly in full as extra work.
3.4 The Client understands that additional Parking and Congestion charges may apply to the job fee if the technician attending the appointment incurs such charges.
3.5 All services are subject to the Company’s minimum order value for each individual service the Company provides. An up-to-date list of the company’s minimum order values is available on request. Our minimum order values can vary.
3.6 If the Company representative/technician needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £25.00 plus VAT charge may be added to the price of the service.
3.7 We reserve the right to dispose of any rugs if the customer becomes uncontactable and/or if the rug is unclaimed from us within 3 months of the clean.


4.1 A deposit payment of 10% of the total invoice value is due on booking of the service(s) in the form of credit/debit card, cash, cheque or by bank transfer. The Company reserves the right to cancel service(s) without notice due to failed transactions or non-cleared funds.
4.2 If a deposit payment has not been received from the Client 7-days prior to the work date then the appointment to carry out the work may be cancelled by the Company without notice.
4.3 Any remaining balance is due on the completion of the work in the form of credit/debit card, cash, cheque or by bank transfer.
4.4 Any outstanding balance including but not limited to parking charges and additional work will be due on this completion of the work or when these charges become apparent to the Company.
4.5 For commercial clients payment is requested within 10 working days from date of invoice. If payment is not made within this period, the account will be passed to the Company’s debt collections agency.
4.6 Clients should understand that any late payments may be subject to additional charges if the Company incurs such charges in the event of being required to take legal action to collect late payment for its service(s). These charges include Debt Collection Agency Fees, Legal Costs, Court Fees and other reasonable costs.
4.7 The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.


5.1 The client can cancel the scheduled service(s) at any time. Refunds will be issued if the cancellation period is greater than 7 days from the appointment date.
5.2 Deposit paid will not be refunded where cancellation of the service(s) is within 7 days of the appointment date and an additional cancellation charge may be made by the Company as in 11.1.
5.3 Refund will be issued if for any reason a technician fails to attend a scheduled visit for which payment has been already collected by the Company if the appointment date cannot be re-arranged.
5.4 Refunds will be issued only after the Company has been permitted to rectify any problems or perceived deficiency in the service(s) it has provided.


6.1 If a customer discount requires a voucher, the Company will require the presentation of the relevant voucher before giving the discount. Failure to present in advance will mean no discount.
6.2 The Company reserve the right to cancel any discounts or promotions without giving notice.
6.3 A discount will not be applied if the quotation is at/or falls below our minimum order value.
6.4 A discount voucher cannot be used in conjunction with any other offers or promotions.
6.5 No discount codes or vouchers are valid in December.


7.1 The Company shall not be liable under any circumstances for any loss, damage, delay, additional costs or compensation charge (whether direct, indirect or consequential) suffered or incurred by the Client arising from or any way connected with a late arrival of a technician at the Client’s address. The Company endeavours to arrive promptly and within a clearly stated and agreed timeframes for all booked work, but transportation problems, road conditions, breakdown of our equipment or vehicle issues are beyond our technicians control and sometimes results in delays. These unforeseen delays can sometimes necessitate re-scheduling.
7.2 The Company reserves the right to be deemed not responsible for incomplete service(s) due to the following occurrences: lack of hot water (if applicable) or adequate power, a third party entering or present at the customer’s premises during our work; wear or discolouring of fabric becoming more visible once dirt has been removed; failure to remove old/permanent stains or odours that cannot be removed using standard methods; existing damage or spillage that cannot be cleaned/removed completely and any accidental damages caused by our technicians if the customer has an unpaid balance owed to the Company.
7.3 The Company shall not be liable under any circumstances for loss, damages, delay, costs or compensation (whether direct, indirect or consequential) which may be incurred by the Client arising from or any way connected with the Company carrying out service(s) for the Client.
7.4 The Company cannot be held liable for cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery.
7.5 Any claims are limited to the value of the individual service provided and not the total job value.
7.6 The Company records all incoming and outgoing phone conversations for quality control, record keeping and in case of referrals which may arise from subsequent inquiries or investigations.
7.7 Any household items or furniture moved by our technicians is at the clients risk and the company does not accept any liability for any loss or damages.


8.1 The Company holds full Public and Employers Liability Insurance policy. This policy covers claims caused by the owner and those directly employed by the Company.
8.2 The Company may use the service(s) of partner companies and sub-contractors. In cases of a customer’s claim where it is the partner company or the sub-contractor that delivers the service(s), the subcontractor will appoint their own insurance company to settle the claim.
8.3 The Company has no liability in the event of a customer claim against a partner company or a sub-contractor if: the settlement is not what the customer wants or if the claim is void or cancelled.
8.4 The Company reserves the right to refuse to share any of the confidential insurance company’s details and documents which include any details and documents relating to a partner company or sub-contractor.


9.1 All Client complaints about the service(s) must be received in writing within 48hrs of the service(s) being completed.
9.2 If the Client is not satisfied with the service(s) provided and a complaint has been placed within 48 hours of the job has been completed, the Company reserves the right to send a technician and re-work any areas of concern. Therefore, the Client must allow a technician to return, and the Client should be always present during the re-work visit.
9.3 Failure to allow the Company to re-work any areas under complaint does not entitle the Client to any discount(s) from the final invoice whatsoever and the final invoice remains due for payment on completion of the initial work.
9.4 The Company reserves the right to return a technician not more than once.
9.5 The Company may require entry to the location of the claim within 24 hours to re-work any areas of concern.
9.6 The Company shall not be responsible for any damage caused by the Client placing furniture or by removing any protection provided by the Company under the feet of furniture on a carpet which has not completely dried.
9.7 The Company shall not be liable for the shrinkage of carpets because of poor fitting.
9.8 The Client accepts and understands that poor or deficient standards of service or alleged damage or theft must be reported within 24 hours of their occurrence. Failure to do so will dis-entitle the Client to refunds as the Company will not consider any complaints which are notified once 24 hours has passed since completion of the work.


10.1 The Company honours its guarantee of ‘The Most Thorough Cleaning You’ve Ever Seen Or It’s Free’, however, the Company does not guarantee the removal of any pre-existing stains. As such, stain removal is not covered by this guarantee. These stains include and is not limited to, food and drink stain, pet stains, draught marks, oil and grease stains, dye stains, cellulosic browning, miscellaneous or unknown stains, ink and permanent stains, other naturally occurring stains and/or marks, including sun fade, wear and tear et cetera. Our technicians are fully trained in stain removal techniques and will endeavour to use their best skills and abilities during stain removal attempts. All complaints or claims against the guarantee are dealt with as in 9 above.


11.1 The Company will impose a £75.00 (plus VAT) cancellation/lockout fee for the cancellation or rescheduling of a booked appointment where less than 48 working hours’ notice (working days Monday to Friday) is given for all Clients. An additional fee of £75.00 (plus VAT) will apply if the client reschedules or cancels the booked appointment on the same day. An invoice will be raised on cancellation/rescheduling which will be due for payment by return.
11.2 The Company will do its best to accommodate changes in dates and times of booked work but requires a minimum of 48 hours’ notice of the requested change to avoid any cancellation/rescheduling fees as in 11.1. Please note that it is not possible for the Company to guarantee that an individual technician will be available on the new day and at the time the Client requires. All appointments are amended subject to the Company’s existing work schedule.
11.3 The Client agrees that should a service(s) be cancelled, the Client will not subsequently hire or use any technician introduced to the Client by the Company. If the Client does wish to hire or use the company’s staff in a private capacity, then the Client must pay the Company a referral fee of £1,500.00+VAT (one thousand, five hundred British pounds).

12. LAW

12.1 The Client agrees that any use of the Company’s service(s), including placing an order for service(s) by telephone, email, via the company website or by other electronic means constitutes acceptance by the Client of these Terms and Conditions.
12.2 The Company reserves the right to make amends to any part of these terms and conditions without prior notice.
12.3 These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.